Subscription Services
(overseas support memberships and provider subscriptions)
- • Cancellable anytime; access continues until end of billing period
- • No pro-rated refunds for partial billing periods
Benefits Readiness Platform Access
- • Full refund within 7 calendar days of purchase IF no substantive work has begun
- • After 7 days, or once work has begun, non-refundable
Provider Onboarding Fees
- • Refundable within 3 calendar days if onboarding hasn't begun
- • Non-refundable once onboarding starts
About Benefit Outcomes
Refunds are not tied to VA or other government benefit decisions. Those decisions are not within our control. Your fees pay for administrative support, educational resources, platform access, document organization, and technology-assisted tools. If we fail to deliver that work, contact us.
How to request a refund
Email [email protected] with your name, service purchased, date of purchase, and reason. We respond within 2 business days.